Disclaimer

On this page

1. General Informational Notice

The travel schedules, package descriptions, hotel tariffs, visa summaries, and software tools published on ontatrip.com are compiled by OntaTrip, including all its corporate entities, regional branches, and brand affiliates (collectively, "OntaTrip"). All platform content is provided for general guidance and travel booking assistance on an "as is" and "as available" basis.

While OntaTrip takes reasonable care in presenting accurate travel information, we kindly inform users that travel details are subject to frequent updates by primary airlines, hotels, and government bodies. OntaTrip presents this information in good faith for user reference.

2. Independent Travel Supplier Operations

OntaTrip functions as a dedicated travel agency intermediary connecting travelers with independent commercial carriers, hotel chains, excursion operators, and travel insurance providers. OntaTrip does not directly own, manage, or operate aircraft, hotel properties, vehicle fleets, or tour excursions.

Consequently, primary operational responsibility for travel execution, flight arrivals, luggage handling, and hotel amenities rests with the respective service providers. OntaTrip remains committed to assisting travelers whenever support is needed.

3. Dynamic Pricing and Accuracy Updates

Flight tariffs, room availability, and baggage allowances change dynamically across global distribution networks. We kindly ask travelers to double-check key travel details prior to completing reservations.

Notice Regarding Price and Schedule Corrections

In the event of a technical pricing error or typographical misquotation on ontatrip.com, OntaTrip reserves the right to correct the error gracefully. In such instances, travelers are kindly offered the choice to proceed with the corrected rate or receive a full refund of payments made to OntaTrip.

4. Passport, Visa, and Travel Document Guidance

Information presented on ontatrip.com regarding visa prerequisites, passport validity guidelines, health screenings, and customs rules serves as general guidance. Immigration rules change periodically based on diplomatic decisions.

Travelers are politely requested to verify official entry guidelines directly with the destination country embassy, high commission, or official immigration portal prior to departure.

5. Assistance During Unexpected Events (Force Majeure)

In situations involving severe weather, natural disruptions, public health measures, air traffic closures, or civil events, OntaTrip acts as a supportive advocate for travelers. Rebooking options, travel credits, or refund allowances during such circumstances are determined in accordance with primary supplier emergency guidelines.

6. Platform Availability and Care

OntaTrip continuously maintains its website infrastructure to ensure smooth access. We kindly advise users to maintain updated web browsers and device security software when browsing online. OntaTrip remains dedicated to providing a reliable booking environment.

7. External Website Hyperlinks

ontatrip.com may include helpful links to external websites, such as tourism authorities, airport updates, or news outlets. These links are provided purely for user convenience, and OntaTrip kindly encourages users to review the terms and privacy statements of external sites when visiting them.

OntaTrip Global Support and Contact

If you have any questions, polite requests, or need assistance regarding this document or your travel reservations, you are warmly invited to contact our team. This policy applies universally across all OntaTrip companies, branches, and regional operations.

Central Email Support

cs@ontatrip.com

Official Website

ontatrip.com

Branch Network

Please feel free to reach out to your local OntaTrip branch or regional office directly.