Privacy Policy

OntaTrip, including its parent entity, subsidiaries, regional branches, global affiliates, and operating entities (collectively referred to as "OntaTrip", "we", "us", or "our"), warmly welcomes you to our travel platform at ontatrip.com. We deeply value your trust and are fully committed to respecting and protecting your personal data and privacy.

This Privacy Policy applies universally to all services, websites, mobile applications, customer support interactions, and regional branch operations connected with OntaTrip globally. We kindly ask users to review this policy to understand how your information is collected, processed, shared, and safeguarded.

To help arrange your travel plans and fulfill booking inquiries smoothly, OntaTrip collects necessary personal information across standard operational categories:

Identity Information: Full legal name, gender, date of birth, title, nationality, passport details, national identification numbers, and emergency contact details.

Contact Details: Residential or mailing address, personal email address, phone numbers, and preferred communication handles.

Travel and Booking History: Flight itineraries, passenger name records, hotel room details, visa application documentation, baggage requests, seat preferences, and frequent flyer numbers.

Financial Information: Transaction references, payment confirmation codes, masked payment card details, billing addresses, and refund records.

Technical Preferences: IP address, browser type and version, device identifiers, time zone settings, and website navigation activity.

Travel Document Submissions: Scanned copies of passports, visa application forms, employment verification letters, or student certificates when requested for visa assistance or special fare verification.

Information is gathered through transparent and standard interaction channels:

Direct Submissions: Details provided directly by you when completing a reservation, requesting price quotes, filling out visa assistance forms, or contacting our customer service team.

Submissions on Behalf of Companions: Details provided by a primary traveler on behalf of fellow passengers. We kindly ask primary travelers to obtain permission from all companions before sharing their details with OntaTrip.

Automated Interactions: Technical preferences and website activity collected through cookies and standard server logs when you browse ontatrip.com.

Authorized Travel Suppliers: Booking data shared by commercial airlines, Global Distribution Systems (GDS), hotel partners, and consular processing facilities.

OntaTrip processes personal data thoughtfully for valid operational and service purposes:

Contractual Fulfillment: Fulfilling your reservations, issuing airline tickets, confirming hotel accommodations, processing visa documentation, and delivering travel services.

Regulatory and Civil Compliance: Adhering to aviation security standards, border clearance mandates, tax accounting rules, and consular guidelines.

Service Improvement: Enhancing website usability, ensuring platform security, preventing fraudulent transactions, and personalizing support.

Consensual Updates: Sharing optional travel newsletters, special promotional updates, and holiday package alerts when you kindly choose to receive them.

OntaTrip does not sell, rent, or trade your personal information. Information is shared strictly with essential partners responsible for completing your travel arrangements:

Primary Travel Suppliers: Commercial airlines, hotel properties, local tour operators, ground transport companies, and travel insurance underwriters fulfilling your itinerary.

Technology Infrastructure Partners: Reservation systems, secure database hosting providers, and technical maintenance teams.

Financial Processing Institutions: Accredited banking institutions and secure payment gateways facilitating payment authorizations.

Consular and Diplomatic Missions: Embassies and official visa processing centers reviewing visa applications.

Legal Authorities: Government agencies, aviation security departments, or tax authorities when requested in accordance with applicable laws.

Because international travel inherently involves global destinations, your personal data may be processed in countries where airlines, hotels, or consular centers operate. OntaTrip implements appropriate technical precautions to ensure that foreign partners respect recognized data protection standards.

We maintain physical, technical, and administrative safeguards to protect personal data against loss, unauthorized access, alteration, or disclosure. Online checkout transmissions on ontatrip.com are protected using standard SSL/TLS encryption. Internal data access within OntaTrip is restricted to authorized personnel who require information to fulfill customer requests.

Personal information is retained for reasonable periods necessary to complete your travel arrangements, satisfy accounting and tax standards, and address post-travel inquiries. When information is no longer needed, it is securely archived, overwritten, or anonymized.

You are gently reminded of your privacy choices under applicable data protection laws. You are welcome to request access to the personal information held by OntaTrip, ask for updates to incomplete records, or request the deletion of non-essential personal data. To express any privacy preference, please feel free to reach out to us at cs@ontatrip.com or visit your nearest OntaTrip branch.

ontatrip.com uses cookies to remember your travel preferences, streamline login sessions, and compile aggregate website statistics. You are welcome to adjust your browser settings to decline cookies at any time, though doing so may occasionally affect certain interactive booking features.