Terms and Conditions

Welcome to ontatrip.com. This user agreement sets out the general terms and conditions governing your access to and use of the website, mobile platforms, and travel booking services provided by OntaTrip, including its parent entity, subsidiaries, regional branches, and global operating units (collectively referred to as "OntaTrip", "we", "us", or "our").

We kindly ask all users to read these terms thoughtfully before creating an account or making a travel reservation through OntaTrip. By browsing our website or booking travel arrangements with us, you are agreeing to these terms in a spirit of mutual clarity and goodwill.

OntaTrip operates as a travel booking intermediary connecting travelers with independent travel suppliers, including commercial airlines, hotel chains, ground transport operators, visa service partners, and insurance underwriters. OntaTrip does not directly own or operate aircraft, hotel properties, or transportation fleets.

All travel tickets, confirmation vouchers, and insurance policies are issued subject to the specific tariffs, fare rules, and conditions of carriage established by the respective primary suppliers. The underlying contract for service delivery exists directly between the traveler and the service supplier.

Creating a user account on ontatrip.com is encouraged for easy management of booking histories and travel vouchers. We kindly request account holders to keep their login credentials secure and to provide accurate profile information. If you ever suspect unauthorized access to your account, please feel free to inform OntaTrip promptly so we can assist in securing your profile.

We kindly request all travelers to ensure that passenger details entered during booking match official passport or government identity documents character for character:

Name Verification: Airlines generally prohibit full passenger name changes once an e-ticket is issued. Minor name corrections, when permitted by airline fare rules, may involve carrier penalty charges and OntaTrip handling fees.

Passport Validity: Travelers are kindly reminded to verify that international passports have sufficient validity, typically at least six months beyond the intended return date.

Visas and Entry Authorizations: Travelers are politely asked to confirm all transit visas, entry visas, health certificates, and return ticket requirements for destination and transit countries prior to departure.

Airfares, hotel tariffs, and holiday package rates published on ontatrip.com are dynamic and subject to real-time availability. Quoted prices are finalized when full payment is processed and an official e-ticket or travel voucher is issued by OntaTrip.

Taxes and Airport Fees: Published prices include standard government taxes and airport facility fees unless noted otherwise. Local municipal charges, city tourism taxes, or resort fees levied directly at foreign destinations are payable directly at the local property or terminal.

Currency Conversion: Transactions are billed in the primary currency selected during checkout. Any foreign exchange conversion charges applied by your bank or card provider remain your responsibility.

Payment Processing: Completing checkout authorizes OntaTrip to process the total confirmed amount through our secure banking partners.

OntaTrip may apply modest handling charges for booking assistance, flight date reissuances, visa support documentation, or cancellation processing. These agency handling charges cover administrative processing and are separate from primary supplier penalty fees.

ontatrip.com is provided for personal, non-commercial travel search and booking purposes. We kindly ask users to interact with our platform respectfully and to refrain from using automated scraping bots, making speculative or false reservations, or introducing harmful software code.

All software, website structure, logos, text, graphics, and promotional materials on ontatrip.com are owned by or licensed to OntaTrip. We kindly ask users to respect these intellectual property rights and refrain from unapproved commercial reproduction.

OntaTrip strives to ensure smooth travel planning across all global branches. In all circumstances, OntaTrip and its team members work diligently to assist travelers. Where legal limits apply, OntaTrip financial responsibility regarding booking claims is limited to the agency service charge received by OntaTrip for the booking in question.

These terms apply universally across all OntaTrip operations. In the event of any query or misunderstanding, OntaTrip invites customers to resolve matters amicably by contacting their local OntaTrip branch or global customer support team.